Office365/Exchange Online – Messages are not moving to Archive Mailbox after Applying Retention Policy | Litigation Hold | Retention Hold

Recently came across an issue where we had applied the Mailbox Retention Policy for all the users but for some of the users, emails were not getting moved to Online Archive Mailbox. After investigating on this issue, it was identified that the retention hold was enabled on these users mailbox which was not allowing the messages to move to Archive Mailboxes. I have used below commands to check the Retention Hold value for the users and updated this value to fix the issue. “Placing a mailbox on retention hold suspends the processing of an MRM retention policy by the Managed Folder Assistant for that mailbox. Retention hold is designed for …

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